Need Help?

FAQs

Here are some Frequently asked questions from our support team.
If you can not find your answers here feel free to contact us and our team will be happy to assist you.

Please check latest tracking updates for your order using the following link: Track my order. We will also send you a series of email updates as your package is moving through the delivery

The local carrier may reach out to you for this option but, unfortunately it cannot be set from our end.

Cool Line will notify you via email about the delivery attempt. You local carrier will also let you know about what further steps can be taken.

If you wish to return a product please do so within 15 days of purchase and a refund on the purchase price less the shipping cost will be processed.Read more..

You will receive a full refund if it is evident that Cool Line is at fault for the return e.g: damaged items. All other returns will have shipping costs deducted from their refund.

We are happy to accept a variety of payment methods. The following are the methods available at checkout:

Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, debit cards